Refund policy

Returns and refunds

We want you to be happy with your purchase. If you change your mind, you can request a return within 14 days of receiving your order. You then have a further 14 days to send the item back to us.

Items must be unused, in their original condition and packaging, with any seals or hygiene protections intact. For health and hygiene reasons, sealed products cannot be returned once opened, unless they are faulty or not as described.

To request a return, contact us at [email address] with your order number and the reason for your request. We’ll provide return instructions where applicable.

Unless the item is faulty, damaged or not as described, you’re responsible for the cost of returning an unwanted item. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 14 days. Refunds include the cost of standard outbound delivery, but not any additional cost paid for express delivery.

This policy does not affect your statutory rights under UK consumer law. Faulty, damaged or incorrectly supplied items may be eligible for a repair, replacement or refund.